Latest on Recall

Discussion in 'XD Forum' started by threetango, Oct 10, 2013.

  1. threetango

    threetango Moderator Moderator

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    [​IMG] 3.3 XD-S™ SAFETY RECALL
    Technical Background Get Started Contact Us FAQ Updates (Updated 10/09/2013)

    XD-S™ Voluntary Safety Recall FAQ This information applies only to XD-S™ pistols in the serial number ranges below

    Springfield 3.3 XD-S™ 9mm pistols - serial numbers between XS900000 and XS938700
    Springfield 3.3 XD-S™ .45ACP pistols - serial numbers between XS500000 and XS686300

    As a reminder, do not use your 3.3 XD-S™ until the upgrade has been performed.
    Why it's taking so long:

    We pledge to you that we are working as fast as we can, and have greatly increased our staff and number of shifts to ensure that we are leveraging every hour in the day.

    We understand that our decision to announce a voluntary safety recall without a final solution in place has caused confusion and frustration. We sincerely apologize for that inconvenience. However, your safety is, and always has been, our paramount concern. And that is why we decided to issue the voluntary safety recall before we had a guaranteed upgrade solution in place.

    Our decision not to wait was based on putting you, our customer, first. Some companies build in several weeks of lead time before announcing their recalls. But, we didn't feel that was the most responsible approach in this case since our priority is your safety.

    Please know that we are committed to resolving this matter as quickly as possible and we are committed to ensuring that you will be very pleased with your upgraded 3.3 XD-S™. As a reminder, do not use your 3.3 XD-S™ until the upgrade has been performed.
    Q1: How will I know when my pistol is upgraded and shipping back?

    A1: When your upgrade has been completed you will receive a shipping notice and tracking information to the e-mail address you provided for the XD-S™ Recall.
    Q2: It says you have to have an adult-authorized signature for the XD-S™ pistol to be returned, what happens if I am not home when they try to deliver?

    A2: FedEx will make 3 attempts to deliver your pistol. On the 3rd attempt, if they cannot deliver they will leave a notice on your door and will hold your XD-S™ pistol for 2 days at your local FedEx facility for pick up.
    Q3: I have sent e-mails and left voice messages but have not been replied to yet, when should I expect a response?

    A3: We apologize; however due to the very large number of inquiries we have received about the recall, our responses to voicemails and e-mails are running behind.
    Q4: How do I package the pistol for return? In the original case?

    A4: Please safely and properly unload your XD-S™ pistol and properly clean it before returning. Your pistol can be shipped back to us in the original case inside a shipping box. If you do not have the original case, the pistol can be wrapped securely in bubble wrap or similar material, and placed in a sturdy shipping box. Please ship only the pistol. We do not need any magazines or additional accessories to complete the upgrade. Please do not use a FedEx envelope. FedEx boxes are free at the facility and they work well for your return. Please ask for the "free FedEx priority box."
    Q5: I was notified of the recall through a friend that received a notice; I did not receive one. How should I have been notified?

    A5: There are multiple ways to be notified of the recall. Springfield has used e-mail, web-sites, direct mail and even word of mouth to help spread the information about the recall. If you have an XD-S™ pistol and have not been contacted by Springfield please go to our recall website at www.springfieldrecall.com. Our goal is to reach every owner of an XD-S™ and have their pistol upgraded and returned at no charge. Please help us spread the word to any other XD-S™ owners you know.
    Q6: I am an FFL Dealer and have multiple XD-S™ pistols to be returned. Should I log in each one individually or can I send them all in one shipment?

    A6: As an FFL holder with multiple pistols you can contact your Springfield Representative directly who will be able to give you a separate Return Authorization # and a different shipping # for multiple returns.
    Q7: I received my RMA# for the pistol but I want it returned to a different address, can I do this?

    A7: Your XD-S™ pistol must be shipped back to your home address. Changing the return to a different home residence is not possible due to Federal Law. There is one exception, if you own your own business or have two residencies we can have the pistols shipped to that location. In order to change the address you must fax in the request stating that you are the business owner or separate residence owner and would like your pistol returned to this address. Please be sure to list your RMA# and serial# of your XD-S™ on the fax. Fax all requests to 309-944-8490.
    Q8: When I go to print my FedEx label for shipping; the declared value is 0.00. Do I need to insure my pistol?

    A8: No, Springfield has insurance for your pistol during shipment. Some labels may show 0.00 but you can be assured if anything were to happen to your pistol during shipment it will be covered by Springfield.
    Q9: I am a certified armorer; can I receive the parts and replace them myself?

    A9: No, Springfield will be performing all of the upgrades at no charge at the Springfield factory only.
    Q10: I have made modifications to my XD-S™ with aftermarket parts? What will happen to these?

    A10: Springfield will be putting the pistol back as if it were new from the factory. All aftermarket parts will be returned to the owner along with their pistol.
    Q11: If I want to return my pistol for a full refund, can this be done?

    A11: No, all XD-S™ pistols will be upgraded with new components. The XD-S™ will be returned to the owner at no charge.
    Q12: What parts are being upgraded?

    A12: We will be upgrading the grip safety and other component parts. You will know that your pistol has been upgraded upon visual inspection of the grip safety which will have a small roll pin installed.
    [​IMG]
    Q13: My XD-S™ pistol is currently at Springfield for an upgrade or repair; will it be upgraded while it's there?

    A13: Yes, any XD-S™ pistol that was at Springfield prior to the recall will have the upgrade work done before it is sent back to the customer.
    Q14: Can I have Custom work done to my pistol while it is there for the recall?

    A14: No, Springfield will only be doing recall upgrades to pistols shipped back for the voluntary recall
     
  2. artbrownsr

    artbrownsr New Member

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    I think they've tried to adress every question that was on OUR LIST and more. It looks like the video from one of our members also pinpointed the problem and solution.
     

  3. RibEye

    RibEye Steak Medium Rare

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    * .. sigh's oh yeah - i try not to think about it .. then one day yes it she will show up
     
  4. SHOOTER13

    SHOOTER13 RETIRED MODERATOR Lifetime Supporter

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    Thanks for the update 3T...!!
     
  5. threetango

    threetango Moderator Moderator

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    XD-S™ Recall Update 10/11/2013
    Dear Springfield Customer,
    We are pleased to announce that our testing was successful and is complete.
    We will receive our first shipment of upgrade parts early next week and will begin shipping upgraded XD-S™ pistols back to our customers the week of October 21 on a first-received/first-upgraded basis.
    Once your pistol has been upgraded and is shipped back to you, an e-mail confirmation with tracking information will be sent to you at the e-mail address you provided.
    For additional update information please click the link below to view the FAQ for the XD-S™ recall. If this document doesn't address your question, please call 800-680-6866 or send your question to [email protected]

    [​IMG]
     
  6. katfishinking

    katfishinking New Member

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    WOOHOO.i cant wait to get my baby back. I hope it is a lot sooner than we all had thought. I will be glad to have this fiasco behind us.
     
  7. threetango

    threetango Moderator Moderator

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    There is a real problem.

    Watch this.

    [ame]http://www.youtube.com/watch?v=HiDL8cxVNMw[/ame]
     
  8. artbrownsr

    artbrownsr New Member

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    There you go again 3T
    Another excellent and timely link/ show n tell!
     
  9. infidel686

    infidel686 New Member

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    Honestly who is going to be holding the firearm without depressing the grip safety, if they are they are just irresponsible.

    Sent from my SAMSUNG-SGH-I497 using XD Forum mobile app
     
  10. artbrownsr

    artbrownsr New Member

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    It has come down to idiot proofing everything. the mishandling of firearms is the main cause of firearm incidents, so the idea is to make the firearm as non performing as possible if not held, pointed, and fired with intention and properly.
     
  11. infidel686

    infidel686 New Member

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    Well said. It is sad that the world has come to that

    Sent from my SAMSUNG-SGH-I497 using XD Forum mobile app
     
  12. tazo2503

    tazo2503 Moderator Moderator

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    art and infidel, I agree with you both. However I don't know that it really comes down to guarding against irresponsibility or "idiot proofing". While it's true that I can't think of any reason why I would rack the slide of my XDs9 without gripping the gun correctly (and thereby depressing the grip safety), the issue is that I shouldn't be able to.

    I understand the problem, and I feel confident that I can avoid it. Once SA has a fix, and 3T signs off on his being right, (he hasn't sent his in yet either), then I'll send in mine.
     
  13. threetango

    threetango Moderator Moderator

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    Not sending mine in until I see a lot of talk of happy returnees.
     
  14. infidel686

    infidel686 New Member

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    Me either. I think with use of common sense and safe gun handling there isn't much to worry about. Especially with the limited number of people who shoot my carry weapon

    Sent from my SAMSUNG-SGH-I497 using XD Forum mobile app
     
  15. katfishinking

    katfishinking New Member

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    the only problem with idiot proofing something is, as soon as you do, along comes a different idiot to start the cycle all over again. I have seen it too many times. I am a maintenance man by trade, we have to idiot proof everything at work. still, someone never fails to find a way to get around it. im just sayin. I do hope they have their "stuff" together now. I want my gun back in proper working order. I hope we all will be happy with the fix. even though im not happy with the way it has been up to this point.
     
  16. artbrownsr

    artbrownsr New Member

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    I have seen it too many times. I am a maintenance man by trade, we have to idiot proof everything at work. still, someone never fails to find a way to get around it.

    Katfishinking, I totally agree 7 years on a floating processor and the various ways that folks got messed up were uncountable, I still deal with IDIOTS on my daily job.
     
  17. Popeye

    Popeye New Member

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    I sent mine in right away. I really want no parts of a Recalled pistol that is my EDC. Now in a few short weeks I'll have it back with a documented upgrade where if I should ever decide to sell the pistol I won't have to worry about it and actually get what it's worth. Or if a future problem pops up it's still On Springfield and not me. Big believer in Murphy's Law and Covering My own ARSE. For me though I have other pistols, so sending it off to get fixed is really no big deal. More of an inconvenience then anything. I do not know the whole extent of the problem or the fix, only what I've read on the net, and we all know how reliable and factual that can be.:rolleyes:
     
  18. artbrownsr

    artbrownsr New Member

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    Ok folks let us know what you think when you get YOURS back!
    The real question here is the after falling on their faces. Did they get all the mud off and carry on in the finest of tradition?